We understand how frustrating this issue may be, but don’t worry. Our mission is to make sure each user has a smooth Alux Experience so we will always be available to help if there are any issues.
Before we dive into the troubleshooting process, please make sure that you are using the latest version of the app. If you’re not, please update the app.
If the problem persists, send us an email at support@alux.com answering the following information:
– Please state the model and version of your device.
– Does this happen when on Wi-Fi and/or with data connection?
– If possible, send us a screen recording of the issue happening.
– Have you tried uninstalling and installing it again to see if it solves the issue?
